Terms & Conditions

FREE DELIVERY ON ALL UK MAINLAND ORDERS OVER £199

ORDERS UNDER £199 UK MAINLAND DELIVERY IS £11.95

SMALL ITEMS (SUCH AS A ONE CAMERA  OR CONNECTORS) MAY HAVE THE CHEAPER DELIVERY OPTION OF £5.99

NI, EIRE & EUROPE, CI, IOM & NORTH SCOTLAND – CONTACT US FOR A QUOTE

INTERNATIONAL DELIVERIES – CONTACT US FOR A QUOTE

 

DELIVERY CHARGE IS SHOWN ONCE PAYMENT DETAILS ARE ENTERED IN CART.

Making A Purchase could not be easier, just browse our website and click on the items that you wish to buy and put them into the shopping cart.

After you have finished your selection, click on “CHECK OUT” and you will be asked for your address and payment method details that we need to be able to complete the order.
If you would prefer to talk to us directly please phone  01582207257 and place the order with us.


We accept all credit card and debit cards except AMEX
If you are shopping from outside of UK, place your order and your credit card company will convert the transaction to your own currency.

Shipping And Handling

1-2 day delivery to UK mainland is £11.95, Free for orders over £199
Early morning and timed deliveries are available at extra cost.
Please inquire about other countries.

Delivery Schedule

We will normally send your order to on a 1-2 day delivery service providing we receive the order before 3.00pm and subject to all items in stock.
UK customers should normally receive them within 24-48 hours after dispatch, Ireland 24-72 hours and European customers in 4 days.
International orders vary according to shipping & couriers are generally received in under 5 days.
Please note: offers of free delivery may go on a three-day service.
If you need your items delivered next day please give us a ring first and arrange that with us directly.

Back Orders

If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% UK VAT, you will receive an invoice with your order showing VAT amounts once goods have been despatched

Credit Card Security Guarantee

We guarantee your satisfaction.
All of our products come with a minimum of 12-month return to base no quibble repair or replace guarantee.
Extended Warranties are available at extra cost, email for a price.
Warranties exclude CCD sensors, batteries & bulbs damaged by normal wear & tear and mishandling or any damage.

If you believe an item is faulty please phone our Help Line on 01582207257 first as many problems can be sorted out over the phone. If we advise you to make a return a Returns Authorisation Number will be issued, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorization number or copy invoice will not be accepted or acknowledged. Please contact us by phone to obtain a Returns Number.
The cost of & safe return of the goods to us is your responsibility, for your security, we advise courier or signed delivery to us.

Contacting us

If you need to contact us, please email us hdcctvcameras.net@gmail.com  or you can call on 01582 207257

Returns Policy

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 7 day cooling off period that starts the day after you receive the goods.
If you would like to make a return, please call us for instructions to obtain a Returns form and a Returns Authorisation Number.
The form must be clearly filled and the Returns number marked on your returned goods, a copy of your invoice must also be sent with the goods. Any goods returned without an authorization number or copy invoice will not be accepted.
We accept the return of items only if they are unopened, in their original condition, unused and in their original packaging.
If you return the goods as detailed we will issue a refund for the goods, excluding delivery charges
The buyer will be responsible for ensuring that all returns are delivered to 4 Kinmoor Close, Luton LU3 3LB  and for providing proof of delivery of any such return, the cost of such returns is not covered by the Product warranty.

IP Cameras and DVR with Network

HDCCTVcameras.net are not responsible for networking any DVR as it involves third-party equipment.

If buying a DVR with networking please make sure you have a qualified IT person to network the DVR.
No refunds can be made for the failure to network and we will not accept any DVR back due to this.

Our standard Terms & Conditions apply to all sales.

Products, Prices, specifications, Terms & Conditions are subject to change, please check latest details when ordering.
Your statutory rights are not affected